We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim or ask us a question.

If you are a Keystone First VIP Choice (HMO-SNP) member:

Contact us by phone or by mail:

• Phone
  Call 1-800-450-1166 (TTY 711), Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
• Fax
  1-855-707-0847.
• Email
  You can contact us by using our secure contact form.
• Mail
  Keystone First VIP Choice (HMO-SNP)
  Member Services
  P.O. Box 7137
  London, KY 40742-7137

If you are not a Keystone First VIP Choice (HMO-SNP) member:

• A Keystone First VIP Choice Member Services representative will answer your questions. Call us toll-free at 1-855-241-3648 (TTY 711).
  • April 1 – September 30: Monday through Friday, 8 a.m. to 8 p.m.
  • October 1 – March 31: seven days a week, 8 a.m. to 8 p.m.

Recursos en Español
Para informacion en Español, por favor llame al department de atencion al cliente de Keystone First VIP Choice (HMO-SNP) 8 a.m. – 8 p.m., 7 días a la semana.

Notice of Availability (NOA) (PDF) under Section 1557 of the Affordable Care Act (ACA) informs individuals that our health plan will provide free language assistance and auxiliary aids or services for those with Limited English Proficiency (LEP) or disabilities.

If you are a broker: 

Call us toll free at 1-855-241-3647.

If you are a provider:

Contact us by phone or email:

• Phone:
  Call Provider Services at 1-800-521-6007, Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
• Email:
  You can contact us by using our secure form.