Contact Us

We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim or ask us a question.

If you are a Keystone First VIP Choice (HMO-SNP) member:

Contact us by phone or by mail:

  • Phone
    Call 1-800-450-1166 (TTY 711), Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
  • Fax
    1-855-707-0847.
  • Email
    You can contact us by using our secure contact form.
  • Mail
    Keystone First VIP Choice (HMO-SNP)
    Member Services
    P.O. Box 7137
    London, KY 40742-7137

If you are not a Keystone First VIP Choice (HMO-SNP) member:

  • A Keystone First VIP Choice Member Services representative will answer your questions. Call us toll-free at 1-855-241-3648 (TTY 711), 8 a.m. – 8 p.m., seven days a week.
    • October 1 – February 15: Monday through Friday, 8 a.m. to 8 p.m.
    • February 16 – September 30: Monday through Friday, 8 a.m. to 8 p.m.

Recursos en Español
Para informacion en Español, por favor llame al department de atencion al cliente de Keystone First VIP Choice (HMO-SNP) 8 a.m. – 8 p.m., 7 días a la semana.

If English is not your first language, view our multi-language interpreter services (PDF).

If you are a broker: 

Call us toll free at 1-855-241-3647.

If you are a provider:

Contact us by phone or email:

  • Phone:
    Call Provider Services at 1-800-521-6007, Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
  • Email:
    You can contact us by using our secure form. 
About us