Contact Us

We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim or ask us a question.

If you are a Keystone First VIP Choice (HMO SNP) member:

Contact us by phone or by mail:

• Phone
  Call 1-800-450-1166 (TTY/TDD 711), Monday through Friday, 8 a.m. to 8 p.m.
• Fax
  1-855-707-0847.
• Email
  You can contact us by using our secure contact form.
• Mail
  Keystone First VIP Choice (HMO SNP)
  Member Services
  P.O. Box 7137
  London, KY 40742-7137

If you are not a Keystone First VIP Choice (HMO SNP) member:

• A Keystone First VIP Choice Member Services representative will answer your questions. Call us toll-free at 1-855-241-3648 (TDD/TTY: 711), 8 a.m. - 8 p.m., seven days a week.
• October 1 – February 15: 8 a.m. - Monday through Friday, 8 a.m. to 8 p.m.
• February 16 – September 30: Monday through Friday, 8 a.m. to 8 p.m.

Recursos en Español
Para informacion en Español, por favor llame al department de atencion al cliente de Keystone First VIP Choice (HMO SNP) 8 a.m. - 8 p.m., 7 días a la semana.

If English is not your first language, view our multi-language interpreter services (PDF).

If you are a broker:

Call us toll free at 1-855-241-3647.

If you are a provider:

Contact us by phone or email:

• Phone:
  Call Provider Services at 1-800-521-6007, 8 a.m. – 8 p.m., seven days a week.
• Email:
  VIPProviderComm@amerihealthcaritas.com