We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim or ask us a question.
If you are a Keystone First VIP Choice (HMO-SNP) member:
Contact us by phone or by mail:
Call 1-800-450-1166 (TTY 711), seven days a week, 8 a.m. to 8 p.m.
You can contact us by using our secure contact form.
Keystone First VIP Choice (HMO-SNP)
P.O. Box 7137
London, KY 40742-7137
If you are not a Keystone First VIP Choice (HMO-SNP) member:
- A Keystone First VIP Choice Member Services representative will answer your questions. Call us toll-free at 1-855-241-3648 (TTY 711), 8 a.m. - 8 p.m., seven days a week.
- October 1 – February 15: 8 a.m. - Monday through Friday, 8 a.m. to 8 p.m.
- February 16 – September 30: Monday through Friday, 8 a.m. to 8 p.m.
Recursos en Español
Para informacion en Español, por favor llame al department de atencion al cliente de Keystone First VIP Choice (HMO-SNP) 8 a.m. - 8 p.m., 7 días a la semana.
If English is not your first language, view our multi-language interpreter services (PDF).
If you are a broker:
Call us toll free at 1-855-241-3647.
If you are a provider:
Contact us by phone or email:
Call Provider Services at 1-800-521-6007, 8 a.m. – 8 p.m., seven days a week.